Privacy Policy

Overview

This policy explains how Velatrix Games Pty Ltd ("we", "us") collects, uses, stores and discloses personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal information we collect

• Account & contact details: username, email, password (hashed), support messages.
• Gameplay & service data: settings, achievements, purchase/entitlement status, moderation and fraud signals.
• Device & log data: IP address, device identifiers, OS/browser, crash reports, approximate location (derived from IP).
• Analytics & cookies: usage events and performance metrics. You can control cookies via browser settings.

How we use information

• Provide, maintain and secure our games and website (including authentication, anti-cheat, fraud prevention).
• Customer support and account administration.
• Analytics to improve features and performance.
• Marketing: only where you opt in (you can unsubscribe anytime).

Sharing and disclosures

We may disclose personal information to trusted service providers that help us operate (e.g., hosting, analytics, customer support tooling, email delivery, payment processing). We require providers to handle information securely and only for authorised purposes. We may also disclose information where required or authorised by law, to enforce our terms, or to protect users and our services.

International transfers

Some service providers may store or process data outside Australia (for example, in the United States or other regions where cloud infrastructure is located). We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the APPs.

Retention and security

We keep personal information only as long as needed for the purposes above, unless a longer period is required or permitted by law (e.g., dispute resolution, security, record-keeping). We use reasonable technical and organisational safeguards, but no method of transmission or storage is completely secure.

Your choices and rights (Australia)

• Request access to, or correction of, personal information we hold about you.
• Opt out of marketing communications at any time.
• Make a privacy complaint. We will respond within a reasonable time.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us